It’s Resource Monday!
72% of Customers Share a Positive Experience with 6 or More People
Good afternoon all! It’s “Resource Monday”!
On this snowy day, I’ve been reflecting on all of the interesting folks I’ve met over the last 6 months and how every business offers a unique experience when I walk through the door.
So when I saw this article on Customer Experience (CX) and the statistic that 72% of customers share a positive experience with 6 or more people, I thought to myself “this is true!” (at least for me).
What becomes important here is that every experience you offer – whether good or bad – will be remembered, acknowledged, and rated by your customer when they walk out the door. For more stats on what they notice, you can read the longer article here on Zippia.com.
Chris Carr
Founder & CEO, Village & Launch Mechanic
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